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Consulting, business support, auditing Jobs in Lagos, Nigeria
32
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erpSOFTapp
Customer Experience Manager
Lagos, Nigeria
MacTay Consulting
Call Center Agent
Lagos, Nigeria
MacTay Consulting
Contact Center Personnel
Lagos, Nigeria
The Simba Group Nigeria
Area Service Manager - Lagos
Lagos, Nigeria
The Simba Group Nigeria
Area Sales Manager (2 Wheelers)
Lagos, Nigeria
Excel And Grace Consulting
General Manager - Lagos Mainland
Lagos, Nigeria
Excel And Grace Consulting
General Manager - Lagos Island
Lagos, Nigeria
Swift Consulting
Barman
Lagos, Nigeria
Swift Consulting
Sales Executive
Lagos, Nigeria
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Tek Experts
Operations Manager
Lagos, Nigeria
Closing: May 28, 2024
14 days remainingPublished: May 13, 2024 (1 day ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Requirements
- Graduate with proven track record 3+ years experience successfully managing business analyst teams and working in project delivery for clients.
- Candidates must possess at least a Bachelor’s / College Degree in Engineering or Social Sciences.
- Proficiency in English
- Strong verbal and written communication skills
- Demonstrate a strong understanding of the SDLC process. Experience in Agile/Scrum framework is required.
- Operational understanding of internal departments to facilitate customer service objectives
- Customer Service Experience is required
Responsibilities
Requirements
- Graduate with proven track record 3+ years experience successfully managing business analyst teams and working in project delivery for clients.
- Candidates must possess at least a Bachelor’s / College Degree in Engineering or Social Sciences.
- Proficiency in English
- Strong verbal and written communication skills
- Demonstrate a strong understanding of the SDLC process. Experience in Agile/Scrum framework is required.
- Operational understanding of internal departments to facilitate customer service objectives
- Customer Service Experience is required
Job Description
- erpSOFTapp is looking for a Customer Experience Manager to support our Project Manager in delivering a high quality customer service to our organisation
- erpSOFTapp services include the design, implementation, 24x7 management, and growth of highly available, scalable business systems.
- We’re looking for a motivated individual to support the Project Manager in delivering high quality customer service to our organisation.
- You will use insight and data to prioritise needs, identify how we can improve the customer experience, lead on defining end-to-end the customers project and support journey whilst mapping the programmes and services we offer.
- This is a great opportunity to closely work with senior leaders across the organisation, to develop and implement an integrated customer strategy.
- This newly created role calls for a strong leader who will contribute and maintain the overall culture and be part of the managers group by being a role model for erpSOFTapp values, developing client engagement improvement strategies and supporting achievement of corporate performance objectives across departments you will be responsible for.
- You will be able to work with complex and detailed information whilst retaining focus on the bigger picture.
Key Accountabilities / Duties
- To lead and embed within the business processes the erpSOFTapp culture to fulfil the Customer Experience Objectives.
- Act as the primary liaison between the business and the IT team to create an improved service experience for our customers and efficient ways of working.
- Ensure key stakeholders understand, support and buy into the vision.
- You will advise/recommend action to the Executive Team to enhance our service and our customer offer
- You will have full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans.
- You will ensure continuous improvement is sought and any changes are driven using customer feedback.
- Ensuring that the customers perception and experience of interacting with erpSOFTapp is optimal at all times.
- Contribute to and improving customer focused organisational strategy for client activities that maintain and lead to high quality releases
- You will be directly responsible for the outputs and performance of a 3 departments.
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